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The original item was published from 5/12/2020 11:18:00 AM to 5/12/2020 11:19:08 AM.

News Flash

Coronavirus (COVID-19) Updates

Posted on: March 23, 2020

[ARCHIVED] City Offices - Most Public Counters Closed, Office Open by Phone or Appointment

Temporarily Closed

All public counters in City of Napa offices have been closed to the public, and open only on a by-appointment basis. Members of the public may request an appointment using the phone numbers listed below; and the City continues to receive and respond to correspondence via email or U.S. mail.

The City is implementing these changes in response to the unprecedented Coronavirus (COVID-19) pandemic. Stay up to date at Through these changes, including the use of social distancing and offering assistance and service over the phone, we can do our part to minimize COVID-19 exposure to City staff and the public. These closures and modifications include:


Offices of the City Manager, City Clerk, & City Attorney and the Finance Department:

  • Available 8am to 5pm Monday through Friday by appointment only

 Community Services Building 

Public Works, Community Development – Building & Planning

  • Open Tuesday and Thursday from 9am to 3pm by appointment only for limited services to include permit and plan applications.  Inspection for projects currently under construction will continue by appointment.

Fire Prevention 

  • Available 8am to 5pm Monday through Friday by appointment only

Human Resources

  • Available 8am to 5pm Monday through Friday by appointment only

Housing Division

  • Available 8am to 5pm Monday through Friday by appointment only

Utilities Department

  • Available 8am to 5pm Monday through Friday by appointment only

Parks and Recreation

  • Available 8am to 5pm Monday through Friday by appointment only
  • Parks to remain open for passive use only during the health order under CDC guidelines. Recreation programs and facilities are closed until further notices. For full details see the City of Napa Parks and Recreation Closure Update media release.
  • All Community Centers (Senior Activity Center, Las Flores, Pelusi Building) will remain closed. However, CANV will continue the delivery of frozen meals to seniors on Mondays, Wednesdays and Fridays.

Police Department Lobby

  • The Police Department has suspended all public Live-Scan appointments, and the issuance of permits.
  • All other services are available by appointment only.

Although the City’s public buildings and facilities will be closed, much of our City staff will continue their duties with an emphasis on operating and maintaining critical infrastructure and public safety. All City staff will follow all protection guidelines provided by the Centers for Disease Control and the California Department of Public Health, including social distancing and frequent hand washing. Additionally, the Materials Diversion Facility and scalehouses will remain open.

City Manager’s Office 


City Attorney’s Office 


City Clerk’s Office 


Community Development Department 

Building Division

Code Enforcement

Economic Development

Housing Division

Planning Division






Finance Department


Finance Department – Revenue Division

(for water billing and business license services)


Fire Department

Fire Prevention 

Administrative Office



Human Resources Department 


Parks and Recreation Services Department 


Police Department 

          Records and Appointments

          Non-emergency Dispatch



Public Works Department 



Utilities Department – Water, Recycling & Materials Diversion


Bill Payments & Other Front Counter Business

Water bill payments can be made via mail or the drop box located outside of City Hall. Water bill payments can be made via mail, the drop box located outside of City Hall, or the new online portal. There will be no water shutoffs due to delinquent payment during this emergency. 

Business Licenses can still be obtained by submitting the paperwork and accompanying payment by mail or the drop box located outside of City Hall.

Solid Waste/Recycling service payments to Napa Recycling & Waste Services (NRWS) can be made over the phone at (707) 255-5200, online at or at the drop box at the Payment Center at 598 Lincoln Avenue. Walk-in service at the Payment Center will be closed until further notice starting Wednesday, March 18th. Service changes and inquires can be made over the phone Monday-Friday, 8 am to 5 pm, by calling (707) 255-5200 or emailed to NRWS at [email protected] (please be sure to include service address, best day-time contact phone number and NRWS account number on emails whenever possible).

The City of Napa thanks you in advance for taking all precautions to prevent spreading the COVID-19 virus.

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