Why don't multi-family, commercial, and irrigation customers have tiered rates like single-family residential?

Due to the wide variety of usage patterns among these customers, it is extremely difficult to develop equitable tiers for these classes. Unlike residential customers that typically double or triple their water use in the summer, commercial customers tend closer to a steady pattern of use. Multi-family, commercial, and irrigation accounts will retain a single quantity charge structure, but they will also now pay a fixed service charge based on the size of their meter, the capacity that is provided to their property.

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1. Why do water rates need to be raised?
2. What would happen if we didn't raise the rates?
3. Why is a fixed service charge included on my bill?
4. I liked that three units (3,000 gallons) of water were included in the bimonthly service charge we had before. Why do we have to change?
5. I am on a fixed income and am a low water user. Why is my bill going up by $11 per month while a large user's bill is only going up by $5 per month?
6. Why don't multi-family, commercial, and irrigation customers have tiered rates like single-family residential?
7. Why does the City bill for water every two months instead of monthly like most of my other bills?
8. Why is $6 million needed per year for Capital Improvements?
9. Why doesn't new development pay for capital improvements?
10. What are the major costs to operate the water system?
11. What has been done to lower operating costs?
12. Why don't you lay off employees or reduce salaries to cut costs?
13. Does a water customer in Napa pay more or less than similar customers in neighboring communities?