What has been done to lower operating costs?

The Water Division has minimized the use of consultants and contractors by using existing staff to perform work at a reduced cost. Additionally, water sampling and monitoring requirements are more stringent than they were last decade. The City refinanced the 2007 Water Revenue Bonds in January 2016 to take advantage of low interest rates and reduced debt service payments by more than $400,000 per year. Automated Meter Read (AMR) installations that continue to be installed in-house reduce the time required to read meters.

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1. Why do water rates need to be raised?
2. What would happen if we didn't raise the rates?
3. Why is a fixed service charge included on my bill?
4. I liked that three units (3,000 gallons) of water were included in the bimonthly service charge we had before. Why do we have to change?
5. I am on a fixed income and am a low water user. Why is my bill going up by $11 per month while a large user's bill is only going up by $5 per month?
6. Why don't multi-family, commercial, and irrigation customers have tiered rates like single-family residential?
7. Why does the City bill for water every two months instead of monthly like most of my other bills?
8. Why is $6 million needed per year for Capital Improvements?
9. Why doesn't new development pay for capital improvements?
10. What are the major costs to operate the water system?
11. What has been done to lower operating costs?
12. Why don't you lay off employees or reduce salaries to cut costs?
13. Does a water customer in Napa pay more or less than similar customers in neighboring communities?