Does a water customer in Napa pay more or less than similar customers in neighboring communities?

SINGLE-FAMILY RESIDENTIAL:  With the initial January 2024 rate increase, the City remains one of the lowest cost water providers in the region for the average single-family residential customer.  All agencies are delivering a similar service, although they vary by size and system age.  For average summer usage (8,000 gallons monthly), Napa customers pay among the lowest rates in the Bay Area.  As shown in the chart below, total yearly water costs for the average single-family residential customer remain among the lowest even if the proposed January 2024 rates were implemented immediately.

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1. Why do water rates need to be raised?
2. What would happen if we didn't raise the rates?
3. Why is a service charge included on my bill?
4. Why don't multi-family, commercial, and irrigation customers have tiered rates like single-family residential?
5. Why does the City bill for water every two months instead of monthly like most of my other bills?
6. Why is $8 million needed per year for Capital Improvements?
7. Why doesn't new development pay for capital improvements?
8. What are the major costs to operate the water system?
9. Does a water customer in Napa pay more or less than similar customers in neighboring communities?
10. You asked me to use less water in 2022 so why are my rates going up?