What is a Service Request?

“Service Request” is any formal complaint received by the City through the on-line service center (www.cityofnapa.org/servicecenter).  The service center has a specific category dedicated to reporting street and sidewalk concerns.  There is a drop-down menu to for the type of problem to report, which includes “damaged sidewalk or curb.”  Sidewalk issues reported through the system are inspected and if validated, cataloged by Public Works as requiring a repair. 

Show All Answers

1. What is Concrete Sidewalk Displacement?
2. What is the Lucity Asset Management System?
3. What is a Prioritization System?
4. What is Priority Location?
5. What is the Neighborhood Sidewalk Program?
6. What is a Service Request?
7. What is the Sidewalk Cost Share Program?
8. What is Sidewalk Shaving?