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Before reporting a specific problem, please note whether your concern is with color, odor, taste, or something other, and be prepared to answer the following questions:
Call Water Division staff at 707-257-9521.
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Contact Professional Recovery Systems (accredited collection agency) directly at 877-596-4777 or 707-454-2010. Revenue Division staff may be contacted at 707-257-9508 to assist you with a detailed explanation of your account activity. However, payment will need to be processed through the collection agency.
A written communication is preferred by email or by mail. You may also contact the Supervisor or the Finance Manager by calling 707-257-9508.
The county offices are at the following locations: