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1. How can I resolve my account in collection?

Contact Professional Recovery Systems (accredited collection agency) directly at 877-596-4777 or 707-454-2010. Revenue Division staff may be contacted at 707-257-9508 to assist you with a detailed explanation of your account activity. However, payment will need to be processed through the collection agency.

2. How do I provide feedback on the service I received?

A written communication is preferred by email or by mail. You may also contact the Supervisor or the Finance Manager by calling 707-257-9508.

3. Where do I report water quality issues?

Before reporting a specific problem, please note whether your concern is with color, odor, taste, or something other, and be prepared to answer the following questions:

• Is the problem in the hot water, cold water, or both?
• Is the problem observed at all faucets?
• Do neighbors see a similar problem?
• Is there construction activity nearby?

Call Water Division staff at 707-257-9521.

4. Where are the county offices located?

The county offices are at the following locations:

• Napa County Administration
  1195 Third Street
  Room 310
  Napa, CA 94559
• County Clerk-Recorder's Office
  900 Coombs Street
  Room 116
  Napa, CA 94559
• County of Napa Sheriff's Office
  1535 Airport Boulevard
  Napa, CA 94559