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1. Can members of the public obtain legal advice from the City Attorney?
2. How can I obtain legal assistance?
3. How do I submit a claim to the City?

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1. How do I obtain a Marriage License?

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1. What is the balance on my account?
2. How can I appeal an invoice or citation from the City of Napa?

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1. Do I need a license to conduct business in Napa and why?
2. Where do I get information about business tax requirements?
3. Who is taxed?
4. What information is needed to obtain a business license?
5. How is the tax calculated?
6. How is the application reviewed and processed?
7. Can I do business while my license is in process?
8. How can I obtain a copy of a current business license?
9. How can I obtain a copy of a prior year's business license?
10. What else do I need to do to start my business?

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1. What forms of payment do you accept?
2. What are your business hours and where are you located?
3. Can I pay my bill online or over the phone?
4. Where can I pay my garbage bill?

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1. How can I resolve my account in collection?
2. How do I provide feedback on the service I received?
3. Where do I report water quality issues?
4. Where are the county offices located?

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1. What is Transient Occupancy Tax (TOT)?
2. How do I obtain the monthly Transient Occupancy Tax forms?
3. Who is exempt from the Transient Occupancy Tax?
4. Do I need to submit a Transient Occupancy Tax return even if I do not have any rents for the month?
5. How can I obtain a Transient Occupancy Tax financial information for the City of Napa?

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1. How do I apply for water service?
2. How much is the deposit to open a water account inside/outside the City of Napa?
3. Is there an underground leak adjustment and can I apply for it?
4. Can my late fee be waived?
5. Can I get an extension to pay my water bill and keep my water service on?
6. Who else can I call for help with paying my bill?

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1. Can I visit one of your stations for a station tour?
2. Can a crew come out to my event to help with public education (school assembly, teach CPR, etc.)?

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1. What is the City of Napa doing about homelessness?
2. How do we do this?
3. Who is responsible for dealing with homeless?
4. Why are there so many homeless people in the City now?
5. When should I call the police?
6. What if someone is endangering another person or appears to be in immediate danger or suffering a mental health crisis (seems very disoriented, is screaming, is destroying things)?
7. What if someone is harassing people walking by or obstructing entrance to a storefront?
8. What if I am concerned about a homeless encampment?
9. What is the best way to help the homeless?
10. What if someone is in need of clothing or shoes?
11. What if someone is hungry and asking for food or in need of a meal?
12. What if someone is homeless and in need of housing?
13. What if someone needs resources to stay in their current housing (security deposit, furniture, car repair funds, etc.)?
14. What if someone needs non-emergency medical attention?
15. What if someone is in need of mental health support?
16. What if someone is living on the street or in an encampment and needs general help?
17. What if a homeless person in not in the City of Napa, but elsewhere in Napa County?
18. What if a homeless person is a minor?
19. Who do I call if I see a someone being abused?
20. What success have we seen in Napa?

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1. I have never had to evict a Section 8 tenant before. What steps do I need to take?
2. What grounds can I use for evicting my Section 8 tenant?
3. I was intending to evict my Section 8 tenant but before I could do so the tenant moved out. No written notice of intent to vacate was served by the tenant. When will the HA cancel the contract?
4. What if my Section 8 tenant vacated the unit before the eviction process is completed?
5. Must I always evict to get a Section 8 tenant to move out?
6. How does my evicting a Section 8 tenant help me?

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1. I’m not on Section 8 yet. Can I join FSS
2. Is the FSS program required?
3. Will I lose my housing assistance if I don’t graduate from FSS?
4. Will I lose my housing assistance if I do graduate from FSS?
5. What do I have to do to join FSS?
6. What do I need to do to stay on FSS?
7. How often will I meet with my FSS case manager?
8. What if my goals change?
9. Will my FSS escrow account count against me for Housing, Welfare, SSI, etc?
10. Can anyone else in my family join FSS?
11. What if my family member who lives with me is receiving cash aid for his/her child?
12. I have a disability and cannot work full time. Can I join FSS?
13. I already have a case manager at another agency. Will you coordinate?
14. What do I have to do to start earning Escrow?
15. What is the Family Self-Sufficiency Program?

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1. How was Measure T approved?
2. What is Measure T?
3. How much money will be available for the City of Napa?
4. Will the funds be used to pay for existing projects?
5. What can Measure T funds be used for?
6. How will the City of Napa use the Measure T funds?
7. Who manages the Measure T funds?
8. Who approves the projects for the City of Napa?
9. What is the process for securing the funds?
10. What are the financial impacts to the City of Napa?
11. What is included in the City of Napa’s five-year work plan?
12. Will any of the funds be used for bike facility projects?
13. When will the work begin?
14. What is the City of Napa’s 5-year work plan?

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1. How do I register my softball team?

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1. Where can I take my dog off leash?

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1. Where do I park when events are in Oxbow Commons?

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1. Do I need to be a strong swimmer?

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1. Why should I put my child’s name on the waiting list?

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1. 100% satisfaction guaranteed, what?

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1. Where is the Napa High Pool?
2. Where is the Redwood Pool?

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1. What is my property zoned?

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1. What is the City of Napa’s definition of a single-use plastic bag?
2. Isn’t there a law that requires me to put alcoholic beverages into a carryout bag?
3. What other communities regulate plastic bags?
4. What damage do plastic bags cause?
5. What about recycling? Isn’t that a better solution?
6. How will I carry my groceries home? I need those free bags.
7. What is the benefit to me? What is the benefit to the community?
8. Why is there a 10-cent fee on recycled paper carryout bags? Is it a tax?
9. What types of retail establishments are required to charge 10 cents for each recycled paper bag?
10. I use plastic bags to pick up my pet’s waste. What will I use instead?
11. Do bag bans really work?

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1. What is the purpose of Napa’s Single-Use Bag Reduction Ordinance?
2. What does the ordinance cover?
3. What bags are affected?
4. Are there any exceptions to this ban?
5. When does the ordinance take effect?
6. Who is affected by the ordinance?
7. What about the statewide plastic bag law?
8. Is an ordinance the same as a law?
9. Why didn't this go on the ballot for a vote?
10. How will the ordinance be enforced?
11. What happens to businesses that do not comply?
12. What is being done to educate the public?
13. Where can I get more information?

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1. Do plastic bags biodegrade?
2. Why not switch to paper bags?
3. Wouldn’t compostable bags solve the problem?
4. What is the City of Napa’s definition of a recycled paper bag?
5. What is the City of Napa’s definition of a reusable bag?
6. Why are reusable bags better for the environment?
7. Where can I get reusable bags?
8. Are reusable bags safe? Won’t they harbor germs?
9. What if I forget my reusable bags?
10. What if I can’t afford to purchase a reusable bag?
11. Why not offer plastic bags, but charge for them instead?
12. How can I avoid the charge?

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1. When does the Single-use Carryout Bag Reduction Ordinance in the City of Napa go into effect?
2. What type of retailers does this ordinance affect?
3. How does this ordinance specifically affect me as a retailer?
4. What about the statewide plastic bag law?
5. Do I get to keep the revenue from selling the paper bag?
6. Will any purchases be exempt from the ordinance?
7. Are there any plastic or paper bags that can be provided?
8. Isn’t there a law that requires me to put alcoholic beverages into a carryout bag?
9. What is the City of Napa’s definition of a single-use plastic bag?
10. What types of plastic and paper bags are prohibited by this ordinance?
11. What is a reusable bag?
12. Can I provide my customer with a bio-plastic compostable bag?
13. Where can I purchase recycled paper bags and reusable bags?
14. How will the City enforce the ordinance?

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1. What if my bike is stolen in the City of Napa?
2. What can I do?
3. Why is my serial number important?
4. Should I provide photographs?

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1. What are the hours for Police Dispatch?
2. What are the hours for Police Records?
3. What are the hours for Police Property?

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1. When does my street get swept?
2. How can damaged sidewalks be repaired?
3. How to get my tree trimmed?

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1. Why is hydrant flushing necessary?
2. What is "unidirectional" flushing?
3. Who will be affected? What locations?
4. What impacts will residents and businesses see during the flushing?
5. What is the City doing to minimize the impacts?
6. Isn't this a waste of water?
7. Why don't we just capture the water and reuse it?
8. Are we polluting the river with the runoff?
9. If we have any additional questions, who do we call?

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1. Why do water rates need to be raised?
2. What would happen if we didn't raise the rates?
3. Why is a fixed service charge included on my bill?
4. I liked that three units (3,000 gallons) of water were included in the bimonthly service charge we had before. Why do we have to change?
5. I am on a fixed income and am a low water user. Why is my bill going up by $11 per month while a large user's bill is only going up by $5 per month?
6. Why don't multi-family, commercial, and irrigation customers have tiered rates like single-family residential?
7. Why does the City bill for water every two months instead of monthly like most of my other bills?
8. Why is $6 million needed per year for Capital Improvements?
9. Why doesn't new development pay for capital improvements?
10. What are the major costs to operate the water system?
11. What has been done to lower operating costs?
12. Why don't you lay off employees or reduce salaries to cut costs?
13. Does a water customer in Napa pay more or less than similar customers in neighboring communities?

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1. I’ve never heard of disinfection byproducts before, so why am I hearing about this now?
2. Why do we need to add chlorine to the water?
3. What is a THM and how is it formed?
4. How much is a ug/l?
5. What about other water systems?
6. What can I do to lower the THMs at my tap?
7. Are personal home filters effective?
8. Should I drink bottled water instead?