|Service Center: Get answers, submit questions and service requests|
What is the City of Napa Service Center?
The Service Center is a new online communication tool. Accessed from www.cityofnapa.org, the Service Center allows any person to:
How do I access the online Service Center?
Go to it right now using this link . From any other computer, PDA or other device with internet access, go to www.cityofnapa.org and click on any Service Center link you find. On the home page, look in the upper left part of the screen, or on any page look in the Quick Links list on the left.
How do I explore the Knowledge Base of FAQs?
Click on the Find Answers link to enter the Knowledge Base. On that screen, enter a word or words in the search box and relevant FAQs will appear. Look for FAQs from specific departments by using the drop down menus.If I can’t find what I need in the FAQs, how do I ask a question?
Click on the Ask a Question link and enter the required information in the form provided. If you know what Department to send it to, that’s great – make a selection using the drop down menus. If you’re not sure what Department can provide your answer, questions sent as “All Items” will be routed by staff assigned to that task. When ready, click submit to send your question.
Why does the Service Center prompt me to register?
Registration only means entering your name, physical address and email address in the system. As a registered user, you will be able to log in to the Service Center at any time and see the status of the questions and service requests you have submitted. The information you submit cannot be used by any party other than the City of Napa.
How do I submit a
Click on the Make a Request link . On that screen, you will see a list of the service requests that are available. Select the one you need and fill in the online form. When done, click submit to send your request to the assigned department.
What if the service I
need is not listed on the Make a Request page?
Many issues are too complex to solve with a direct service request. If that’s the case, click on the Ask a Question link and provide information using the question submission form. If the staff person receiving the question can develop a service request based on your input they will do so. Otherwise, your need will be handled as a submitted question and you will receive a response to that question.
What happens after I
submit a question or a service request?
If you have registered with an email address, you will receive a confirmation email that shows your message has been received. In most cases that message will tell you how and when the City will respond. As a registered user, you can use the My Service Center link to track the questions and requests you have submitted. At the same time the confirmation comes to you, an email alerts City staff that there is a new question or service request that has been submitted.
Does this mean I
can’t ask questions or report problems on the telephone?
No. City of Napa
staff will continue to receive and process your calls and letters. In many
cases, they will enter your question or service request into the Service Center for the most efficient handling.
The online Service
Center is a new option to
increase, not replace, the existing
ways of contacting the City by mail or phone. We hope you will find that this
new system helps you to communicate your needs at the time and place that’s
convenient to you.
When can I use the
online Service Center?
Use it now, and use it 24 hours a day, 7 days a week.