Complaints
A positive relationship between the Police Department and the community of Napa is very important to us and allows us to protect and serve effectively. The Chief of Police encourages and welcomes citizens to bring their compliments and concerns about the Department’s operations and the conduct of its employees to our attention.
It is the practice of the Napa Police Department to thoroughly investigate complaints of misconduct made against its employees. In order to do so, we must rely on the complainant to provide us with truthful and factual information.
A complaint may be made online, in person, over the phone, by email, or in writing. When summarizing, please try to include as much of the following information as possible, such as employee(s) name, badge number, and/or vehicle number. If you do not have this information, please provide the date, time, and location of the incident.
Online
- Click here to file a complaint online.
In Person
- The Napa Police Department Lobby is open Monday – Thursday 8:00 am – 5:00 pm. If you come to the Police Department to make a complaint during these hours, you will be referred to an on-duty supervisor.
By Phone
- At any time, you may call non-emergency Dispatch (707) 257-9223 and request to speak with an on-duty supervisor.
By Email
By Form or Letter
- You may write a letter or use this form to file a complaint. Please mail or send to:
Napa Police Department
1539 First Street
Napa, CA 94559
Attention: Office of the Chief of Police