Frequently Asked Questions

  1. What is the balance on my account?
  2. How can I appeal an invoice or citation from the City of Napa?
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  1. What are the projections for Fiscal Year (FY) 2019/20? Is the City expecting a surplus or a shortfall?
  2. What has the City done so far to address the FY 2019/20 revenue shortfall?
  3. When will the City know the final tally on revenues and expenses for FY 2019/20?
  4. What are the projections for revenue in FY 2020/21?
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  1. Do I need a license to conduct business in Napa and why?
  2. Where do I get information about business tax requirements?
  3. Who is taxed?
  4. What information is needed to obtain a business license?
  5. How is the tax calculated?
  6. How is the application reviewed and processed?
  7. Can I do business while my license is in process?
  8. How can I obtain a copy of a current business license?
  9. How can I obtain a copy of a prior year's business license?
  10. What else do I need to do to start my business?
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  1. What forms of payment do you accept?
  2. What are your business hours and where are you located?
  3. Can I pay my bill online or over the phone?
  4. Where can I pay my garbage bill?
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  1. How can I resolve my account in collection?
  2. How do I provide feedback on the service I received?
  3. Where do I report water quality issues?
  4. Where are the county offices located?
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  1. What is Transient Occupancy Tax (TOT)?
  2. How do I obtain the monthly Transient Occupancy Tax forms?
  3. Who is exempt from the Transient Occupancy Tax?
  4. Do I need to submit a Transient Occupancy Tax return even if I do not have any rents for the month?
  5. How can I obtain a Transient Occupancy Tax financial information for the City of Napa?
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  1. How do I apply for water service?
  2. How much is the deposit to open a water account inside/outside the City of Napa?
  3. Is there an underground leak adjustment and can I apply for it?
  4. Can my late fee be waived?
  5. Can I get an extension to pay my water bill and keep my water service on?
  6. Who else can I call for help with paying my bill?
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