We have great news! The City of Napa’s new online water billing system is now live! In the new system, City of Napa water customers will be able to view water bills online and make payments, go paperless and access their accounts virtually. The City encourages water customers to take advantage of the convenience of these new online tools, as these improvements will help to provide an easier and smoother experience for our customers.

Why am I receiving this email?

We are reaching out to all City of Napa water customers that have used our previous online bill payment system to pay their water bill. To continue online payment options in the future, you MUST set up your online account in the new system.  

Ready to pay your water bill online?

When you receive your next water bill, visit www.cityofnapa.org/WaterBill to set up your new online account and make a payment. You will need your new Account Number and Customer Number, which can be found on your new bill (here is a sample of what your new bill will look like). Follow our step-by-step instructions to get started.

Need assistance?

Please call (707) 257-9508 with questions or for help with setting up your online account.