Why is a service charge included on my bill?

Many costs associated with the water system are fixed costs that are incurred whether customers consume water or not.  For example, meters must be read, bills must be sent out, the water must be tested, treated and the pressurized system maintained to ensure water is available including emergency repairs to water pipes that occur between 70 and 110 times per year. Customers have fire protection around the clock.  

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1. Why do water rates need to be raised?
2. What would happen if we didn't raise the rates?
3. Why is a service charge included on my bill?
4. Why don't multi-family, commercial, and irrigation customers have tiered rates like single-family residential?
5. Why does the City bill for water every two months instead of monthly like most of my other bills?
6. Why is $8 million needed per year for Capital Improvements?
7. Why doesn't new development pay for capital improvements?
8. What are the major costs to operate the water system?
9. Does a water customer in Napa pay more or less than similar customers in neighboring communities?
10. You asked me to use less water in 2022 why are my rates going up?
11. What would happen if we didn't raise the rates?