Why does the City bill for water every two months instead of monthly like most of my other bills?

The City reads more than 25,000 water meters to generate bills. It takes five staff members approximately 20 8-hour days to read all those meters. If we billed every month, our five staff members would only read meters. Instead, we bill bimonthly (every two months) and use our meter-reading staff to perform essential work like meter repair, meter replacement, maintenance, and service calls during the days they are not reading meters. If we did bill monthly, we would need to add five more staff members to complete the same amount of work, thereby increasing our operating costs. Our ongoing Automated Meter Reading (AMR) program is slowly replacing manual read meters with electronic devices that can be read from a vehicle driving through the neighborhood. As this program progresses, we may eventually be able to convert to monthly reads without adding staff or compromising the time staff spend on other essential maintenance activities.

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1. Why do water rates need to be raised?
2. What would happen if we didn't raise the rates?
3. Why is a fixed service charge included on my bill?
4. I liked that three units (3,000 gallons) of water were included in the bimonthly service charge we had before. Why do we have to change?
5. I am on a fixed income and am a low water user. Why is my bill going up by $11 per month while a large user's bill is only going up by $5 per month?
6. Why don't multi-family, commercial, and irrigation customers have tiered rates like single-family residential?
7. Why does the City bill for water every two months instead of monthly like most of my other bills?
8. Why is $6 million needed per year for Capital Improvements?
9. Why doesn't new development pay for capital improvements?
10. What are the major costs to operate the water system?
11. What has been done to lower operating costs?
12. Why don't you lay off employees or reduce salaries to cut costs?
13. Does a water customer in Napa pay more or less than similar customers in neighboring communities?