Does a water customer in Napa pay more or less than similar customers in neighboring communities?

Single-Family Residential: With the initial proposed December 2017 rate increase, the City would remain one of the lowest cost water providers in the region for single-family residential customers. All agencies are delivering a similar service, although they vary by size and system age. As shown in the chart, Typical Monthly Water Costs for Single-Family Residential Graph (PDF), monthly water costs for a Napa household using 8,000 gallons per month would remain among the lowest in the Bay Area and well below the regional average.

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1. Why do water rates need to be raised?
2. What would happen if we didn't raise the rates?
3. Why is a fixed service charge included on my bill?
4. I liked that three units (3,000 gallons) of water were included in the bimonthly service charge we had before. Why do we have to change?
5. I am on a fixed income and am a low water user. Why is my bill going up by $11 per month while a large user's bill is only going up by $5 per month?
6. Why don't multi-family, commercial, and irrigation customers have tiered rates like single-family residential?
7. Why does the City bill for water every two months instead of monthly like most of my other bills?
8. Why is $6 million needed per year for Capital Improvements?
9. Why doesn't new development pay for capital improvements?
10. What are the major costs to operate the water system?
11. What has been done to lower operating costs?
12. Why don't you lay off employees or reduce salaries to cut costs?
13. Does a water customer in Napa pay more or less than similar customers in neighboring communities?