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1. How do I apply for water service?

You may call 707-257-9508 or apply in person at the City Hall Finance Department Revenue counter, Monday through Friday from 8 a.m. to 5 p.m. A Social Security Number or Driver's License Number and a deposit will be required to open an account. The following deposit requirements are also needed:

• Inside the City Limit: $100
• Outside the City Limit: $150

2. How much is the deposit to open a water account inside/outside the City of Napa?

Pursuant to the City of Napa Master Fee Schedule the fees include:

• Inside the City Limit: Deposit for water service is $100
• Outside the City Limit: Deposit for water service is $150

3. Is there an underground leak adjustment and can I apply for it?

One underground leak adjustment is permitted within a 5-year period per account or address. The application must be received within 60 days from confirmation or discovery of the leak and the adjustment must be for more than 5,000 gallons of water. Please contact the Finance Department Revenue division at 707-257-9508 for additional information.

4. Can my late fee be waived?

If you feel that a late fee was charged in error, please email or call 707-257-9508 and have your account number ready for faster service.

5. Can I get an extension to pay my water bill and keep my water service on?

An extension request is evaluated on the account history and the circumstances of the case. Contact the Finance Department Collections Division at 707-257-9508 for assistance and have your account number ready.

6. Who else can I call for help with paying my bill?

You can reach out to the following organizations for assistance in paying your bill:

• The Napa County Health and Human Services Phone: 707-253-4279
• Salvation Army Phone: 707-226-8150
• Molly's Angels Phone: 707-224-8971
• Catholic Charities Phone: 707-224-4403